Annals of Business, Finance and Management

Down to business investigation of employee perception regarding knowledge management in India


E. S. Raj

Knowledge is a very important resource for solving problems and creating core competencies for individuals and organizations to remain competitive. In this context, Knowledge Management (KM) has become an important issue in the last few decades. Given the broad scope and interdisciplinary nature of KM, this interest spans traditional functional and professional boundaries ranging from IT professionals to accountants, marketers, organizational development and change management professionals. A notable common feature of this widely divergent activity is an emphasis upon knowledge work, knowledge workers and the nature of knowledge within organizations. Successes of KM initiative depend on several factors which include leadership, organizational culture, IT infrastructure, positive attitudes of the employees to share expertise and so on. As successful KM initiatives imply a good combination of both human participation and IT collaboration tools, understanding and measuring people’s perception on various KM issues is a pre-requisite. Knowledge worker are important aspects of any knowledge management system’s success. As leadership, organizational learning, culture and environment of an organization involve higher level of employee participation, examining employees’ perception towards knowledge management is important. This study explores what people in Indian companies perceive knowledge management, especially in the area of organizational structure, culture, leadership, IT infrastructure and organizational learning. The study also focuses on employees’ personal attitudes towards sharing expertise with peers. A survey was conducted among the employees and statistical analysis was done to determine participant’s perception on KM.


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